Privacy Protection Guidelines
Protecting your privacy is our priority. We are based on different legal reasons and permissions to process your data when we get your consent, we will balance the interest and your right. This policy explains what personal information we collect, how we process it, and for what purpose. Please read it carefully, it`s important for you to understand your right.
What is 'personal data'?
'personal data' means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
1.Information We Collect
The personal information we collected is based on your consent.
We collect data that you have produce or fill in through our products, we hope to give you a better experience with our products.
We collect your data to be able to offer you products that are adapted to you and your needs.
We may collect your data when:
A.You create an account (hereinafter referred to as your 'account').
We collect username, password, some types of your data, such as your username, nickname, people who are allowed to find you in community by our services.
B.You sign into our services with a social login(for instance like, Google, Facebook).
When you log in through Google or Facebook or other third-parties on our platform, we collect your third-party email account, profile picture, and nickname that you have agreed to share with us in question.
C.You make a purchase in our games.
We need the data to process your purchase requirements, such as your email address, bank details and purchase history. These data are sent to our partner who provides in charge of the payment and the delivery of your purchase.
D.You use our games, applications, websites and online services on a computer or mobile phone.
we collect:
Your game data, to improve your game experience and the security of our services such as: statics data including the use of the various features as well as the data associated with any bugs or malfunctions.
Your login and browsing data, to make sure your account is in a safe situation, such as: identifier of your device, connection information(IP address, mac address), login dates and times, information about the browser and the operating system you use.
E.You interact with other players.
We collect Data such as your user name, IP address, date, time, and we save the content of your messages from allowing you to interact with other players in a secure and friendly environment.
F.You are exposed to personalized advertisements or content by our services or those of our partners.
We collect data such as: your gender, age, location and the identifier of your advice.
G.You take part in a contest or survey organized by us.
We collect your last name, first name, date of birth, mailing and email addresses.
We use this Data to administer the contest or the survey for internal statistical purposes.
H.You contact us via the customer support portal or social media.
If you contact us via the Customer Support portal, we collect data such as your last name, first name, username, email address, date of birth, country, console identifier and games registered on your Account, depending on your questions or requests.
If you contact us via social media, we collect some of the Data included on your profile.
We only use this Data to respond to your questions and requests appropriately.
2.Could minors use our services or products?
Whether minors could use our services or products depends on the law of each country.
3.How do we use your personal data?
We use your data to:
Improve our products and your user experience.
Offer you personalized services or products and make recommendations.
To do advertising and marketing, including targeted advertising and applicable discounts for you.
To analyze our products and services performed for our business purposes.
We process your data using automated and manual methods, also we improve our processing method continually.
4.How long do we keep your personal data?
Unless the law specifies a precise period, we will only store your personal data for the minimal time necessary to guarantee our service.
For instance, we will keep your personal data associated with your account live until you log-off your account. In some situations, we need to keep the data longer, such as when it is needed for some legal issues.
5.How do we share your personal data?
To implement some services, we need to share your data with third parties, but we do that only to get your consent or if it`s necessary for you.
We share your data with our subsidiaries because they involve our services. You could visit further information on this website:
The technical service providers who provide our services (for instance: product delivery, promotion of the Services, to act against inappropriate conduct, cheating and toxic behavior).
Judicial authorities, we will verify if they have permission and the data use of the purpose, in compliance with applicable law.
To protect our customers, for instance, to prevent spam or criminal attempts to defraud the users of our products.
Due to cases, your data may be transferred to other countries which should provide an equivalent level of protection measures.
6.What are your rights and how do you exercise your rights?
We are respectful of your rights, for instance, if you no longer wish to receive marketing messages anymore, you may click the unsubscribe button to stop receiving that messages.
Right of access and data portability: you could request a copy of your data associated with your account. You could check your data or transfer it to other service providers at any time. You could contact our customer services to take your data.
Correction Right: If the data is inaccurate (e.g., changing your age, gender, or other personal information), you have the right to correct the data. You can contact customer service to correct your personal information.
Right to object and withdraw your consent: You have the right to withdraw your consent or object to the use of your personal information, the receipt of newsletters or advertising emails. You can change your settings:
For some of our mobile games, in privacy settings.
Reply our email to change your permission of receipt advertising email.
on your telephone or your tablet, in the settings, by activating "Limit Ad Tracking" on Apple telephones, or activating "Opt-out of Ads Personalisation" on Android telephones.
Right to erasure (right to be forgotten): you could request us to closure your account and delete the associated data with it. If you want to do so, please contact our customer services they will help you to finish it.
Right to restriction of processing: You also have the right to request that your Data no longer be used during the time we are processing your request. To do so, please contact our customer services.
7.Where We Hold Your Information
We may store your information depend on each country's law.
8.How We Protect Your Information
We take a range of measures to protect your information.
We encrypted your personal data.
We have various security equipment like IDS, IPS, etc.
We have an internal security management procedure to constrict people to access your data.
Even we do so, no security measure is perfect. We cannot guarantee the security of your data and do not assume any responsibility for the unauthorized use or access to your information under our control.
9.Changes to Our Policy
We may update this privacy policy by law issues or other regulatory requirements. When we update this document, we will meanwhile update the "last updated" date. If there are some material changes to this policy.
10.Contact Us
If you have any questions about this document, please contact:
The data protection team email address: cs@kogking.com
Local contacts:
11.Right to Contact a Data Protection Authority
If you have any question about this document, please contact us we will respond to you as soon as possible. You have your right come from the law you could contact a data protection authority if you prefer. Data protection authorities in Europe list at:
https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080